Shipping policy

 

SHIPPING POLICY

Thank you for shopping with Nexus Retail. We want to make your ordering and delivery experience as clear and straightforward as possible.

SHIPPING COSTS

Shipping costs are calculated based on the products in your order, delivery destination, and available shipping method. The applicable shipping cost will be shown at checkout before you complete your purchase.

ORDER PROCESSING

Processing times may vary by product and fulfillment partner. Some Nexus Retail products may be produced or prepared after an order is placed. Once your order has shipped, tracking information will be sent to the email address provided at checkout when tracking is available.

ESTIMATED DELIVERY

Delivery times vary depending on the product, destination, carrier, and fulfillment partner. Any delivery estimate provided at checkout or with your tracking information is an estimate and is not a guaranteed delivery date.

If your order appears to be significantly delayed, please contact us at info@nexuretail.com and include your order number so we can assist you.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error after placing an order, contact us as soon as possible at info@nexuretail.com. We will attempt to help when possible, but an address cannot always be changed after an order enters fulfillment or has shipped.

DAMAGED OR INCORRECT ORDERS

If an item arrives damaged, defective, or different from what you ordered, contact us at info@nexuretail.com as soon as possible. Please include your order number and photos of the item and packaging when applicable so we can review the issue.

RETURNS AND REFUNDS

Returns, exchanges, and refunds are handled according to our Return and Refund Policy. Please review that policy for eligibility, time limits, and other applicable conditions.

QUESTIONS

For questions about an order or shipment, contact Nexus Retail at info@nexuretail.com.