Shipping policy

 

SHIPPING POLICY

Thank you for shopping with Nexus Retail. We want your ordering and delivery experience to be clear and straightforward.

SHIPPING COSTS

Nexus Retail offers free standard shipping on eligible U.S. orders. Some products are fulfilled by specialized fulfillment partners and may have separate shipping charges. Any applicable shipping cost will be clearly displayed at checkout before you complete your purchase.

ORDER PROCESSING

Processing times may vary by product and fulfillment partner. Some products may be prepared or processed after an order is placed.
If your order contains products from different fulfillment partners, items may arrive in separate packages.
Once an order ships, tracking information will be sent to the email address provided at checkout when tracking is available.

ESTIMATED DELIVERY

Delivery times vary depending on the product, destination, carrier, and fulfillment partner. The estimated delivery time shown at checkout is an estimate and is not a guaranteed delivery date.
If your order appears to be significantly delayed, contact us at info@nexuretail.com with your order number so we can assist you.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error after placing an order, contact us as soon as possible at info@nexuretail.com.
We will attempt to help when possible, but an address cannot always be changed after an order has entered fulfillment or shipped. Additional shipping costs resulting from an incorrect address or reshipment may be the customer’s responsibility.

DAMAGED OR INCORRECT ORDERS

If an item arrives damaged, defective, or different from what you ordered, contact us at info@nexuretail.com as soon as possible. Include your order number and photos of the item and packaging when applicable so we can review the issue

RETURNS AND REFUNDS

Returns, exchanges, and refunds are handled according to our Return and Refund Policy. Please review that policy for eligibility, time limits, and other applicable conditions.

QUESTIONS

For questions about an order or shipment, contact Nexus Retail at info@nexuretail.com.