> RETURN AND REFUND POLICY

At Nexus Retail, we want you to be satisfied with your purchase. This policy explains how returns, refunds, exchanges, damaged items, and cancellations are handled.

30-DAY RETURN WINDOW

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item must generally be in the same condition in which you received it, unworn or unused, with tags when applicable, and in its original packaging when applicable.

To start a return, contact us at info@nexuretail.com and include your order number and the reason for your return. Please do not send an item back without contacting us first, because return instructions may vary depending on the product and fulfillment location.

RETURN SHIPPING

For eligible returns that are not the result of a damaged, defective, or incorrect item, the customer is generally responsible for return shipping costs.

If Nexus Retail or one of our fulfillment partners made an error, or if an item arrives damaged or defective, we will work with you to resolve the issue and will cover applicable return shipping costs when a return is required.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us at info@nexuretail.com as soon as possible. Include your order number and photos of the item and packaging when applicable so we can review the issue.

Depending on the circumstances and product availability, an approved resolution may include a replacement, refund, or other appropriate solution.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of products may not be eligible for return, including personalized or custom-made products, gift cards, clearance or final-sale items when identified as such before purchase, and products that cannot be returned for health, hygiene, or safety reasons once opened or used.

If you are unsure whether an item is eligible for return, contact us at info@nexuretail.com before returning it.

EXCHANGES

If you need a different size, color, or item, contact us at info@nexuretail.com. Exchange availability depends on the product and available inventory. In some cases, the fastest option may be to return an eligible item and place a new order.

REFUNDS

Once an approved return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method.

Your bank or payment provider may require additional time to post the refund to your account after it has been issued.

Original shipping charges are generally non-refundable unless the return results from a damaged, defective, or incorrect item or otherwise required by applicable law.

ORDER CANCELLATIONS AND CHANGES

If you need to cancel or change an order, contact us at info@nexuretail.com as soon as possible. We will make a reasonable effort to accommodate your request, but cancellation or modification is not guaranteed once an order has entered processing, production, or fulfillment.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing an accurate and complete shipping address. If you discover an address error after ordering, contact us as soon as possible. We will attempt to help when possible, but changes cannot be guaranteed once fulfillment has begun.

Additional shipping charges resulting from an incorrect address or reshipment may be the customer's responsibility.

QUESTIONS

For questions about returns or refunds, contact Nexus Retail at info@nexuretail.com.